Volunteer Coordinator

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Job description

Volunteer Coordinator

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on We are Unified in our Work through our Continuum of Services We can Find Comfort that We are Making a Difference for our Patients & We make a Broader Positive Impact on Society, allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Have to Offer:

* Health, Dental, Vision, Disability & Life Insurance
* 401K Retirement Plan
* Paid Holidays
* PTO
* Flexible Spending Account
* Tuition Reimbursement

Position Description

The Volunteer Coordinator provides supervision of the volunteers at the Hospice Care Program. In addition, the Volunteer Coordinator provides assistance in the hospices ancillary/office activities, as well as in direct patient care services, which will include offering to assist patients and families with volunteer needs until a volunteer can be placed.

Essential Duties and Responsibilities

* Supervises volunteer staff and interfaces with all levels of management regarding volunteer activities
* Monitors and evaluates the effectiveness of the volunteers performance
* Document and demonstrate viable and ongoing efforts to recruit and retain volunteers
* Performs the training and orientation of volunteer, which will include the following:
* Their duties and responsibilities
* The persons to whom they report
* The person(s) to contact should they need assistance and instructions regarding performance of their duties and responsibilities
* Hospice goals, services, and philosophy
* Confidentiality and protection of the patients and familys rights
* Family dynamics, coping mechanisms and psychological issues surrounding terminal illness, death and bereavement
* Procedures to be followed in an emergency, or following the death of the patient
* Guidance related specifically to individual responsibility

* Assumes the duties and responsibilities of a volunteer when working in that capacity
* Attends and successfully completes additional agency training, which is consistent with the specific tasks that the Volunteer Coordinator performs
* Communicates appropriately with patient, family, and agency staff
* Participates in interdisciplinary group meetings every 2 weeks, or more frequently if required
* Provides assistance in the agencys ancillary and office activities
* Attends all mandatory in-services and meetings provided by agency
* Participates in Quality Assessment and Performance Improvement (QAPI) program through submission of data focusing on indicators related to improved palliative outcomes and serving on QAPI team
* Participates in Performance Improvement activities
* Understands and apply basic infection control principles and procedures. Will contact supervisor with any concerns related to infection control

* Follows agency policies and procedures to operate and furnish services in compliance with all applicable Federal, State, and local laws and regulations
* Performs additional duties as assigned

REQUIRED Knowledge, Skills, and Experience

* High School graduate or equivalent
* Must maintain a valid driver's license and good driving record
* 0-Two years of office management experience
* Be available at all times during agency operating hours
* Has the mental and physical health necessary to meet the demands of the position
* Excellent written and verbal communication skills
* Strong leadership and organizational skills
* Proficiency in personal computer use including email, clinical, word processing, and spreadsheet software

PREFERRED Knowledge, Skills and Experience

* Certified in Volunteer Administration (CVA), through Council for Certification in Volunteer Administration
* Two years of experience within hospice
* EMR experience