Volunteer Coordinator

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Job description

Volunteer Coordinator

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" - Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on "We are Unified in our Work through our Continuum of Services" "We can Find Comfort that We are Making a Difference for our Patients" & "We make a Broader Positive Impact on Society", allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Have to Offer:

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan
• Paid Holidays
• PTO
• Flexible Spending Account
• Tuition Reimbursement
  

Position Description

The Volunteer Coordinator provides supervision of the volunteers at the Hospice Care Program. In addition, the Volunteer Coordinator provides assistance in the hospice's ancillary/office activities, as well as in direct patient care services, which will include offering to assist patients and families with volunteer needs until a volunteer can be placed.

Essential Duties and Responsibilities

• Supervises volunteer staff and interfaces with all levels of management regarding volunteer activities
• Monitors and evaluates the effectiveness of the volunteer's performance
• Document and demonstrate viable and ongoing efforts to recruit and retain volunteers
• Performs the training and orientation of volunteer, which will include the following:
  • Their duties and responsibilities
  • The persons to whom they report
  • The person(s) to contact should they need assistance and instructions regarding performance of their duties and responsibilities
  • Hospice goals, services, and philosophy
  • Confidentiality and protection of the patient's and family's rights
  • Family dynamics, coping mechanisms and psychological issues surrounding terminal illness, death and bereavement
  • Procedures to be followed in an emergency, or following the death of the patient
  • Guidance related specifically to individual responsibility
• Assumes the duties and responsibilities of a volunteer when working in that capacity
• Attends and successfully completes additional agency training, which is consistent with the specific tasks that the Volunteer Coordinator performs
• Communicates appropriately with patient, family, and agency staff
• Participates in interdisciplinary group meetings every 2 weeks, or more frequently if required
• Provides assistance in the agency's ancillary and office activities
• Attends all mandatory in-services and meetings provided by agency
• Participates in Quality Assessment and Performance Improvement (QAPI) program through submission of data focusing on indicators related to improved palliative outcomes and serving on QAPI team
  • Participates in Performance Improvement activities
  • Understands and apply basic infection control principles and procedures. Will contact supervisor with any concerns related to infection control
• Follows agency policies and procedures to operate and furnish services in compliance with all applicable Federal, State, and local laws and regulations
• Performs additional duties as assigned

REQUIRED Knowledge, Skills, and Experience

• High School graduate or equivalent
• Must maintain a valid driver's license and good driving record
• 0-Two years of office management experience
• Be available at all times during agency operating hours
• Has the mental and physical health necessary to meet the demands of the position
• Excellent written and verbal communication skills
• Strong leadership and organizational skills
• Proficiency in personal computer use including email, clinical, word processing, and spreadsheet software

PREFERRED Knowledge, Skills and Experience

• Certified in Volunteer Administration (CVA), through Council for Certification in Volunteer Administration
• Two years of experience within hospice
• EMR experience