Business Operations Analyst 1

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Job description

Overview About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG's Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG's Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit . Responsibilities The Business Operations Analyst 1 supports a growing team dedicated to providing project coordination, consulting support, and operations management services for statewide contract tracing projects. This is atemporary position, contingent upon the needs of the project management team and the term of the project contract, which currently concludes on June 30, 2022. The Business Operations Analyst 1 will play a key role on a wide range of work assignments that may include, but are not limited to, the following: + Support project manager(s) to coordinate, execute, and support project activities and initiatives + Support financial analysis / project invoicing administrative duties + Assist in the composition of internal and external communications + Help configure and oversee task tracking tools for various project areas, ensuring that activities are assigned, and necessary follow-up is initiated and monitored for completion + Gather and analyze a variety of data sets, including team productivity, performance, or system use metrics, and prepare and present status reports for internal review + Analyze data trends and themes and make recommendations to the team on appropriate next steps + Define, document, and improve business processes + Conduct research to support the project team and assist in preparing information briefs for both internal and client-facing use + Manage coordination of internal and external system provisioning for new hire cohorts + Provide technical assistance and troubleshooting support during new hire training + Oversee the activities of IT support specialists engaged to provide troubleshooting support to contact tracing workforce + Assist with developing and updating user technical assistance guides and job aides + Manage equipment management deployment and return process + Manage relationship with technology vendor to ensure on-time completion of system provisioning and remediation of customer support tickets + Monitor PCG tech system outages, issue identification, and communications + Develop and maintain system usage reports to ensure continued compliance with contract terms and IT privacy and security standards Qualifications Education/Experience: + B achelor's degree (Required) + Experience in data analysis and information technology background (Preferred) + Experience in technology project management (Preferred) + Able to work with a diverse range of people Required Skills: + Proficiency in Microsoft applications, in particular Excel + Strong analytical skills including the ability to analyze data + Ability to write quality work within short deadlines + Excellent organizational skills and an attention to detail + Ability to adapt to changing project demands + Ability to work both in a team situation and autonomously Differentiating Skills: + Experience overseeing the efficacy of technology systems + Experience providing end-user support + Public Speaking and/or previous experience training/presenting to large groups + Interest in public health and human services programs and/or Medicaid knowledge #LI-BC1 #LI-Remote EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Connect With Public Consulting Group! Connect with Public Consulting Group > Job LocationsUS Posted Date3 weeks ago(11/5/2021 3:19 PM) Job ID 2 # of Openings 1 Category Operation Support Type Regular Full-Time Practice Area Health Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.