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Casino Host - Asian Market

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Penn National Gaming

2021-12-03 08:53:32

Job location Columbus, Ohio, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

SUMMARY

This position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.
  • Identify and develop personal relationships with new and first-time Asian guests.
  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Identify and develop personal relationships with new and first-time guests
  • Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed
  • Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events
  • Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters
  • Promote casino events via telemarketing and other communication
  • Communicate constantly with casino operations and other team members
  • Follow all safety rules
  • Adhere to departmental quality standards
  • Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements
  • Work within the guidelines established by the company
  • Other duties as assigned


QUALIFICATION REQUIREMENTS:


Fluent in Vietnamese, Korean, or at least one Chinese dialect

Must have an outgoing, energetic and enthusiastic attitude

Must enjoy hosting others

Must be comfortable initiating conversations and creating a fun environment with our guests

Bachelor's degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required

Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred

Casino Host experience preferred

Ability to communicate with internal and/or external guests

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

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