Client Services Specialist

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Job description

*Must reside in the Columbus, OH area. Remote through 12/31 with return to a hybrid work schedule possible in early 2022. This is NOT a contract role.*

As a Client Services Specialist at Tailored Management, you will perform administrative tasks and services to support effective and efficient operations for our valued clients, candidates, and associates. Every day you will work on a client specific team of 4 to 5 engaging client services professionals to schedule interviews with candidates, respond with timeliness and accuracy to clients' questions and concerns via phone and email, and follow-up with our recruiting teams on new hire onboarding and candidate process support inquiries.

Some responsibilities will include but are not limited to:

• Manages the candidate life cycle as a liaison between candidates, recruiters, and client services teams.
• Oversees new hire onboarding process and compliance measures to ensure we are aligned with contractual needs of our clients.
• Supports daily client specific objectives including reporting, research, vendor calls, audits, and various administrative requests.
• Analyzes assigned client account trends and process efficiencies and shares ideas with immediate team and leadership.

Tailored Management is a Contingent Workforce Management Solutions company located in Columbus, OH that services large Fortune 100 and Fortune 500 clients across the US and Canada. Our daily mission is to open a door to a world of opportunity for our clients, candidates, and our most valued resources - our associates.

At Tailored Management you won't just be an employee, you'll be a valued human that is encouraged to apply your individual genius to your work each day. We offer an autonomous and authentic work culture that values the diverse contributions of each associate.

To be successful and thrive in this role, you should possess a passion for all things people service, in addition to the following:

• You display a high level of emotional intelligence and self-awareness while interacting with clients, candidates, and co-workers in all communication channels. This allows you to effectively collaborate with various departments and positions within the organization.
• You possess an analytical, creative, and accountable mindset to foster authentic and lasting relationships with our candidates, clients, and your team members.
• You have laser focus with strong attention to detail and above average organizational skills to perform administrative tasks such as client deliverables, project tracking, and reporting needs, particularly in utilizing Microsoft Office (Word, PowerPoint, Excel, Outlook) and systems.
• Bachelor's Degree in Business Administration, Human Resources, Communications or related field of study a plus!

Ready to start a conversation? If so, we can't wait to learn more about you! To learn more about us, please visit

Tailored Management is an equal opportunity employer, and we greatly value a diverse and inclusive environment for all team members. All employment is decided on the basis of qualifications, merit, and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.