Outreach Receptionist

Lutheran Social Services of Central Ohio is currently seeking an Outreach Receptionist for The Health Center at Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

Outreach Receptionist

Shift: Day
Status: Part Time
Department: Health Center

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

REQUIREMENTS for an Outreach Receptionist with Lutheran Social Services:

• A High School Diploma or GED.
• Completion of a Medical Office Assistant- Admin from an Accredited School or Completion of a Medical Front Office Assistant from an Accredited School (highly preferred); Certification (preferred).
• Two years of Medical Office Reception experience.
• Basic Medical Terminology skills.
• Electronic Medical Record Utilization skills.
• Familiar with Microsoft Office Suite.
• Excellent communication and written skills.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

BENEFITS with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 9 Paid Holidays
• Opportunity to make a positive impact on individuals & the community

RESPONSIBILITIES for an Outreach Receptionist with Lutheran Social Services:

• Primary Scheduling for all Outreach and Vaccine Clinics and needed.
• Welcome and assist all visitors when they arrive at the reception area.
• Cover for receptionist/s as needed.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in appropriate appointment times for various Health Center services, including but not limited to medical, dental, podiatry, vision, and community partner clinics. Alongside Health Center Manager, arrange provider schedules to accommodate client availability.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; notifying patients when there are delays and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Always maintains a professional demeanor with residents, donors, volunteers, and other staff and conducts oneself in a manner consistent with the policies and principles of LSS.
• Works with Health Center staff to ensure the quality delivery of health-related services and helps perform outreach and accommodation for walk-ins to Health Center.
• Assist with maintaining proper patient records, including scanning, cataloging and entering information into Health Center data bases. Filing, faxing, copying, organizing, and other general office and reception duties.
• Works alongside Health Center Manager, Supportive Services Staff and others to assist in Medicaid applications for Health Center patients as necessary.
• Verify patient appointments via phone two days before the appointment and updating the patients' record on the status of the phone call.
• Call "no show' appointments within one day of the time of the "no show' appointment.
• Perform all other duties as necessary and assigned.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.