Sr. Administrative Associate

Job description

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

The Administrative Assistant provides administrative and secretarial support to the site/office as well as assists with special projects under the pressure of frequent interruptions and changes in priorities.

Shift: Monday - Friday 8:30am - 5:30pm

Pay: $21.00 hourly

Benefits:

* Medical
* Dental
* Vision
* 401k
* PTO
* Life Insurance
* Prescription Drug Plan
* Flexible Spending Account
* Domestic Partner Benefits
* Commuter Benefits
* Company Provided Parking

Job duties

(* denotes an "essential function")

■ *Utilize appropriate logs and/or tracking software for all administrative support work

■ *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

■ *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support

■ *Use established procedures, standards and formats to complete administrative requests to client satisfaction

■ *Communicate with team members, lead, supervisor or client on job or deadline concerns

■ *Meet contracted deadlines for service delivery to our clients

■ *Troubleshoot basic software or hardware problems

■ Help to foster a proactive environment of continuous service enhancement and relationship building with the client

■ Perform quality assurance on work of others, as requested

■ Adhere to Williams Lea policies, in addition to client policies

■ Use equipment and supplies in a cost efficient manner

Job qualifications

■ High school diploma or equivalent

■ Minimum (1) year administrative support experience preferably in a legal, banking or large corporate environment

■ Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

■ Familiar with other software programs for providing administrative support

■ Strong attention to detail; able to work on multiple projects simultaneously

■ Must have good organizational skills

■ Must be able to meet deadlines and complete all projects in a timely manner

■ Ability to handle sensitive and/or confidential documents and information

■ Able to exercise good judgment to make decisions that conform to business needs and policy

■ Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

■ Ability to maintain professional composure when working with immediate deadlines

■ Ability to work both independently and collaboratively as part of a team

■ Ability to work in a fast paced environment

■ Ability to communicate professionally both verbally and in writing

■ Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

■ Must be self-motivated with a positive attitude

■ Proven customer service skills are required in order to create, maintain and enhance customer relationships

Your safety and wellbeing

As we all continue to deal with the effects of COVID-19, your health and wellbeing remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.

Face masks

To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering, and when working within the building.

Social distancing

Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.