Customer Service Rep

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Job description

Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

• work directly with medical professionals and physicians to facilitate patient care


• advocate for and work in lockstep with chronic patients


• partner with physicians and other health care providers to facilitate the ongoing medical care of their patients


• make a difference in the growth of an organization and the quality of care they offer their patients


• work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

• Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population


• Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments


• Preparing and analyzing the billing and setup paperwork for patient services


• Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization


• Recommending potential products or services to management by collecting patient information and analyzing customer needs


• Actively participating in the training of new customer service and sales personnel

#CSR

Qualifications

• High school diploma or GED required


• Ability to learn and apply market and product information, as well as patient billing and insurance requirements


• Problem solving skills


• Documentation skills


• Listening skills


• Adept at resolving conflict


• Ability to analyze information


• Multitasking capabilities


• Computer and technological literacy


• Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.