Quality Assurance Manager

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Job description

What you'll do

Overview

Manages and assists in the development of the Wendy's QA programs regarding food safety, quality, sanitation, production, and animal welfare of multiple major products and other assigned minor products in accordance with the departmental plan of action. Manages all aspects of assigned products and their corresponding suppliers' compliance including auditing, product evaluation, lab testing, data management and other necessary management tools. Manages supplier compliance to the quality and food safety standards and specifications set forth by the Wendy's Brand.

Specific Responsibilities Include:

* Develops, updates, and implements the programs, procedures, and actions necessary to effectively monitor and maintain compliance with food safety and quality specifications of multiple major products and other assigned minor products. Provides technical support to Wendy's franchise and company store operations.
* Oversees the scheduling and conduction of audits of food processors to ensure attainment of the departmental plan of action and compliance with company specifications and standards concerning food safety, quality, sanitation, production, and animal welfare. Ensures completion of annual third party audits of assigned product suppliers.
* Responsible for cross-functional communication and assistance: Assists other departments (R&D, QSCC, Operations) with new / improved product development, second sourcing, and quality issues with assigned menu items.
* Coordinates and oversees laboratory testing and data management of assigned food products at external laboratories and suppliers to ensure the sampling / testing frequency and compliance standards outlined in the departmental plan of action are met. Manages specifications and lab evaluation procedures for assigned products.
* Develops solutions and provides recommendations to suppliers and / or Wendy's QA personnel for corrective actions for deficiencies and/or areas of non-compliance related to assigned menu items.

Wendy's is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

What we expect from you

Education / Experience

* Bachelor's Degree: Food Science, Meat Science, Microbiology or related field.
* Knowledge of food science, HACCP, food processing technology, equipment, microbiology.
* Minimum five years work experience in food processing QA or Operations.
* Excellent interpersonal and communication skills.
* Strong computer skills and knowledge of statistical analysis - statistical process control.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Please note that the Wendy's Company does not accept unsolicited résumé's from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit résumé's to an approved requisition, the Wendy's company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.