Customer Service Professionals

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Job description

Job Summary and Scope:
To build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.
Work directly with the customer and sales professional as a main source for packaging equipment parts and service.
Ensure that customer expectations are met.
Continually strive to improve customer relationship.

Job Responsibilities:
Responds to incoming calls, e-mails and other requests from customers and internal business partners.
Communicates with customer to understand needs and concerns.
Seeks assistance from team members when necessary.
Recommends solutions for customer independently as well as with field rep or manager.
Completes basic item look-up/sourcing and order placement independently or with assistance from team in ASTEA database or vendor websites.
Order entry and follow up on those orders.
Manages and track all back order and open order.
Maintains delivery status and order source tracking to ensure successful and on-time delivery.
Identifies, monitors and recommends solutions to customer concerns including service failures.
Maintains open lines of communication with external and internal business partners
Solves a range of basic straightforward problems; analyzes possible solutions using standard procedures.
Uses product, market and fundamental knowledge in combination with processes, procedures and applications to ensure customer satisfaction. Uses available resources to organize and communicate.
Performs other related duties and responsibilities as required or assigned.

Required Skills:
Presents a professional image.
Good customer service skills (friendly, courteous and helpful).
Good communication skills (listening, verbal and written).
High level of detail/high quality of work output.
Ability to recognize and resolve basic issues independently or with assistance from peers.
Consistently exhibits high level of motivation and sense of urgency, follow-up and straightforward problem solving skills.
Ability to prioritize, and achieve goals as set out by management.
Strong time management skills.
Demonstrates a collaborative approach when working with members within the organization.
Demonstrates a willingness to learn.

Good system skills including but not limited to:
Salesforce.com, Microsoft Office (Word, Excel and Outlook); Uniscore/SFD/VOS Contribute to providing a safe work environment. Possesses a desire to learn and grow

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.