Community Care Liaison

Job description

Ohio's Hospice and all related organizations will require administration and completion of one of the 3 approved COVID-19 vaccines for all our staff. Together we must protect our patients and their families, our teammates, and our communities from this deadly virus, and a variant that is significantly more contagious, by becoming vaccinated. The data is clear in its safety, effectiveness, and durability. The confidence we will bring our communities in knowing that when a teammate from an Ohio's Hospice family of organizations is providing care and services, they have done all they can do to protect them from COVID-19.

We understand that not everyone is able to take a vaccine either due to medical or religious reasons. These exemption requests will be considered by HR on a case-by-case basis.

Ohio's Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day.

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.

What You Should Know About the Community Care Liaison Role:

* This is a full time position.
* The schedule will include Monday - Friday with hours of 8:30am-5:00pm.
* You will be supporting our Butler - Warren territories with physician offices and long-term care facilities as your assigned accounts.
* We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed.

Key Responsibilities:

* Generates referrals and admissions using business development strategies, within assigned territory.
* Assist SWCR Community Care Liaisons by providing statistical information on specific accounts or geographic regions.
* Utilize various data sources to craft value added messaging and scripting for referral sources based on statistical fact
* Propose conclusions and assist all liaisons and team leaders in developing value-added messaging for marketing plans as needed.
* Collaborate with team leaders to provide training to new liaisons in using Datalab and Netsmart as well as Playmaker.
* Develops and implements agreed upon marketing plan which will meet the goal of expanding the customer base in the market areas.
* Monitors and recognizes changing referral patterns in assigned area modifies strategies, to meet goals.
* Documents accurately all account contacts daily, meeting any identified account visit goals
* Responsible for meeting monthly and annual referral and admission goals in a specific territory.
* Identifies, develops and maintains key relationships in the territory, by participating in various functions sponsored in the medical community.
* Communicates complaints and grievances from patients and families, care facilities, and other caregivers to leadership for proper resolution in a timely manner.
* Promotes Ohio's Hospice through educational opportunities and community events in assigned territory.
* Assists all liaisons with transforming aggregating and analyzing marketing data from various sources.
* Participates in Continuous Quality Improvement activities to support the quality of Ohio's Hospice services.
* Precepts new staff to support professional relationships with newly hired team members as required.

Qualifications:

* Bachelor's degree and /or active RN license in State of Ohio without board actions preferred
* Two years in a sales/marketing role within the healthcare industry with a proven record of accomplishments in direct sales and marketing.
* RN meets all qualifications of Ohio's Hospice.
* Computer skills sufficient to properly document services and communicate effectively, CRM experience preferred.
* Analytic Skills to work with data from multiple sources and ability to confirm validity of data.
* Determine conclusions and sort relevant information.
* Good communication skills and the ability to present findings, translate data into understandable formats for liaisons and other departments as needed.
* Ability to write and speak clearly and easily communicate complex ideas.
* Uses critical thinking to identify marketing trends.
* Ability to prioritize tasks and manage multiple projects.
* Must have attention to detail.
* Ability to drive during daytime, nighttime or inclement weather.
* Valid Driver's License with Safe Driving Record
* State Minimum Automobile Insurance Coverage

Benefits & Perks:

* Competitive Pay (we actually mean it!)
* Competitive Health, Dental, and Vision Insurance
* Short- & Long-Term Disability
* Life Insurance
* Paid Time Off
* Matching Retirement Plans
* Tuition Reimbursement
* Preparation for certification and pay incentive on Hospice certification achievement
* Scrubs provided
* Stipend toward purchase of career wear
* Mileage reimbursement
* Organizational preceptor to assist with orientation and ongoing education
* Educational programs geared toward career advancement
* Career growth
* And much, much, more!

Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.