Business Systems Analyst

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Job description

The Business Systems Analyst is responsible for development and support of the Organization's Processes, Technical Training, and Technology. This role's focus is driving effective change in people, process, and technology while fulfilling operational support needs. The successful candidate requires the ability to gain deep, technical understandings of systems, design and implement process improvements, and soft skills necessary for influencing a wide stakeholder base and executing successful change management.

• Provide frontline support for Distribution systems and On-board Computer GUI and applicable interfaces to Distribution Systems, including calls in off hours and weekends. This includes, but may not be limited to, terminal related issues such as trip printing, hours of service issues, and trip data capture.
• Build the skill set and knowledge base of Planners through continuous improvement training and analysis on specific issues.
• Develop and produce Distribution Key Performance Indicators and other scorecards to maximize continuous improvement efforts.
• Perform regular data checks and maintenance to insure systems are running efficiently
• Ongoing development and implementation of process improvements for Logistics and Distribution.
• Liaise with Business and Information Technology (IT) to implement value-added system updates
• Drive timely resolution of system performance issues through IT
• Working knowledge of Power BI
• Coordinate Requirements gathering, Design review, test script creation, Integration/Performance/UAT activities as part of break-fix and enhancement requests
• Act as local expert for "what-if" scenarios as related to customer master data change request analysis such as, but not limited to, tank upgrade analysis, forecast algorithm changes, and reorder point adjustments
• Act as super user for Distribution and Logistics Systems
• Provide coaching and feedback to Logistics Center Leadership on Planner performance and training needs
• Availability nights and weekends

Qualifications:

Qualifications

• 4 Year Business degree required; business logistics or supply chain management degree preferred
• 2-4 years prior experience in a fast-paced business logistics and/or supply chain function required
• Exceptional relationship building and communications skills across various organizational levels.
• Sound knowledge of business principles, processes and concepts related to manufacturing, service and distribution facilities, including Vendor Managed Inventory (VMI), customer service and demand/supply planning. 3-4 years functional knowledge in one of these areas required.
• Must be able to handle multiple priorities at one time and be results-oriented
• Demonstrated change management skills
• Proven skills in coordination and good interpersonal skills
• Critical thinking skills to facilitate stakeholder sessions
• Proficient in Google, Smartsheets and Microsoft Office applications, Mobile Applications or Power BI a plus.
• Experience using proprietary and/or off-the-shelf planning/optimization programs
• Ability to drive the right behaviors based on data
• Participated in multiple knowledge transfer sessions with a variety of teams
• Created training documents and the facilitation of training among multiple areas.
• Experience in the development and facilitation of training material for deployment to new hires and existing associates, using a variety of instructional techniques or formats (such as role playing, simulations, team exercises, etc.)

Travel Requirements• Travel Required: at least 25%

EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability