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Field Service Technician

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PeopleCom, Inc.

2021-12-03 07:32:01

Job location Independence, Ohio, United States

Job type: fulltime

Job industry: Trades & Services

Job description

Job Title: Field Service Technician

Location: Independence, OH

Description:

Our Client is searching for a Field Service Technician. This role will report the IT Field Manager, and form the newly commissioned "IT Field Tech Team". Interested candidates should be committed to delivering optimal customer service and an exceptional success rate with a focus on meeting the technical needs of LS operational locations, deliverables and future growth.

Responsibilities:

  • Support the IT Field Manager in relation to site builds, expansions, and moves
  • Travel to remote sites to assist, or lead operational moves, builds, and expansions
  • Provide service and customer support during field visits
  • Deliver IT services, and support to field operations
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate equipment (if needed) in a safe manner and use field automation systems
  • Follow all company's filed procedures and protocols
  • Cooperate with Helpdesk team and share information across the organization
  • Comprehend operational department requirements and make appropriate recommendations/briefings
  • Build positive relationships with operations

Required Qualifications:

  • Strong technical skills
  • Proven Field Service experience
  • Ability to follow direction, and pay close attention to detail
  • Self starter, with the ability to work alone or with little supervision
  • Excellent written and verbal communication skills
  • Must be responsible and organized
  • Will possess the ability to troubleshoot and address unexpected technical issues as they arise
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Willingness to learn and adapt
  • Must have a valid license
- provided by Dice

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