Branch Manager

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Job description

RM Schulte has partnered with a Lima Home Medical Equipment company to hire a

Branch Manager

Please be aware that you may be required to receive the COVID Vaccine if the company so dictates in the future.

SUMMARY:

Responsible for the people, processes and systems related to the assigned branchs daily operations. This position manages local scheduling, staff training and development, inventory and warehousing, in-person and telephonic customer service, reporting and other duties to facilitate the maximization of human and system resources to achieve referral and customer satisfaction, maximize productivity, meet schedule adherence and economic goals.

ESSENTIAL FUNCTIONS:

1. Oversees daily activities of the branch operations, including staffing, business hours, work assignment, production and reporting. Maintains accurate records as required per policy and procedure.


2. Responsible for the training, coaching, development, performance measurement, discipline and teamwork of branch staff. May make hiring and termination recommendations to the Compliance and Distribution Manager.


3. Delegates appropriate work and emphasizes the development of next level leaders.


4. Routinely reviews and supports ongoing department performance toward organizational goals. Takes corrective measures as needed. Maintains an understanding of Key Performance Indicators, new business initiatives and keeps branch staff informed of progress toward goals.


5. Notifies supervisor and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts disaster preparedness and business recovery plans as needed. If immediate supervisor not available, escalates to next manager in line.


6. Participates in company meetings.


7. Maintains compliant and steadfast in the enforcement of all applicable laws, rules and regulations including but not limited to HIPAA, The Joint Commission, Medicare Supplier standards, State Respiratory Care Board, State Pharmacy Board and all other accreditation requirements


8. Maintains a favorable working relationship with other company employees, including sales, to foster and promote a cooperative and harmonious working climate.


9. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.


10. Maintains a qualified staff and performs all necessary supervisory functions.


11. Works with immediate supervisor to determine standards of performance for branch staff. May recommend salary adjustments, transfers, promotions and dismissals.


12. Sets the example for staff and instills our vision, values and purpose into daily operations.

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High school diploma or GED equivalent

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associates degree in business management related field


2. Two years in a medical/insurance/healthcare field operations leadership role

ADDITIONAL QUALIFICATIONS:

1. Proficiency in Microsoft Office suite.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. This role also serves as the back-up on-call contact once a month.

PHYSICAL DEMANDS:

The employee is generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Travel may occasionally be required for this position for training, continuing education or other meetings at the corporate office in Westerville, OH.