Supervisor Transportation

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Job description

Company Description

Keeping our planet clean and green is a tall order. Are you up to the challenge? Join our team of dedicated professionals at Clean Earth where our name is our mission. We're a leading provider of sweeping environmental services including recycling/reuse technologies and services, treatment of contaminated soils, dredged material processing and beneficial re-use, and both hazardous and non-hazardous waste disposal and recycling.

As a member of the Clean Earth team, you'll enjoy a small company environment with the large company advantages of our parent company, Harsco Corporation. One of the pioneers in upcycling, Harsco has been in business for over 170 years. With over 11,000 employees around the world, we offer outstanding opportunities to grow within the company.

Job Description

Oversee the transportation department of one or more locations within assigned geography, providing leadership within the location(s) as assigned. Act as the liaison between customer, operations, CSRs, and the support team.

Customer 1st

• Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.
  

Company Growth

• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency.
  

Team Member Development

• Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
• Establish and communicate performance standards and objectives; conduct performance appraisals.
• Recommend salary adjustments, promotions, transfers and dismissals.
• Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.
• Perform "ride a-longs", ensuring CSRs operate and work safely, efficiently, productively, and deliver a high level of customer service.
• Conduct "spot checks" to re-enforce proper CSR behavior as well as communicate the value we bring to the customer.
• Perform pre-employment screening activities, new CSR orientation, reviews of CSRs and monthly safety meetings.
• Complete daily yard walk.
  

Compliance

• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements in order to prevent accidents or injuries.
• Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other reasonably related tasks as assigned by management.
  

Basic Qualifications

Qualifications

• High school diploma or GED
• 2+ years of commercial driving experience with CDL A
• 2+ years of supervisory experience
• Proficiency using an integrated fleet, driver and compliance management software
  

Preferred Qualifications

• In depth knowledge of DOT regulations
• Experience with JJ Keller software
• Experience in hazardous waste industry
• The ability to deal politely and professionally with customers and/or coworkers
• The ability to manage several tasks at once to meet deadlines
• The ability to use a computer to communicate, create, and access information
  

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.