ED Unit Clerk

Job description

Under the supervision of the Director, Nursing/Patient Services, or designee, the Unit Clerk is responsible for performing receptionist and clerical duties.

• Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.
• Receives, places and transfers telephone calls using appropriate telephone etiquette.
• Records and communicates or delivers messages accurately.
• Provides accurate information in a concise, informative manner respecting patients' right to privacy.
• Responds to service and information requests in a timely manner.
• Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.
• Maintains appropriate level of forms, materials and supplies.
• Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.
• Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.
• Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.
• Enters information into the hospital information system in a timely and accurate manner.
• Initiates and accurately maintains information on the Kardex.
• Initiates and prepares patient charges or credits either manually or through hospital information system.
• Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.
• Assists in orientation of new personnel and other unit clerks.
• Consistently completes assignments independently with high quality work.
• Adapts to changes in workload.
• Completes assignments with appropriate time for in-services, unit meetings and conferences.
• Completes yearly mandatory requirements by required date.
• Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.
• Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.
• Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• None required

Complexity of Work:

• Meets the hospital's general requirements for employment.
• Satisfactory completion of hospital training and orientation program.
• Satisfactory completion of typing test with demonstrated basic computer skills.
• Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.
• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities