Coffee Shop - Supervisor - Evenings

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Job description

Java Manjaro Coffee Shop serves Starbucks® coffee, fresh-baked pastries, breakfast to-go items, and more!

As Supervisor for Java Manjaro Coffee Shop you will be responsible for exemplifying company standards, behaviors and actions by providing guests with food and beverages served with a fun, friendly, professional, attentive approach that will ensure guest satisfaction beyond expectations; training, developing and coaching associates in all areas of their job role; and completing all necessary administrative duties.

Benefits

★ Flexible Schedule ★ Growth & Promotion Opportunities

★ Competitive Pay ★ Insurance & 401k Plan with Match

★ Fun Work Environment ★ Employee Housing

★ Associate Perks & Discounts ★ Year-Round Employment

Experience Required General food and beverage knowledge involving at least 1 year of front-of-the-house operations and/or supervisory positions in a hotel or resort setting is preferred. Prior experience in a coffee shop is a must. It is preferred that the person has at least 1 year of directly related experience.

Your Role

-Support the Restaurant Manager and F&B Director and understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort communicating expectations and enforcing those policies and procedures with restaurant associates.
-Ensure that all food and beverage products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
-Fill in where needed (as Associate) to ensure guest service standards and efficient operations are met daily.
-Continually strive to develop, coach, and train your staff in all areas of professional development.
-Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
-Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.

-Understand how to open and close the coffee shop.
-Maintain paperwork for tips, attendance records, guest receipts, sales tracking, guest comps, financial statements, payroll adjustments, punch charges, payroll, executive summaries, monthly and yearly budgets, and Finance and Human Resource reporting requirements.
-Assist in monitoring par and inventory levels for business, guest, and resort specifications.

Serving Up for Success

-Ability to work and support peers during rush times.
-Demonstrate problem solving skills with guest and associate relations.

-Build quick rapport with guests while assisting with questions or concerns.
-Deliver excellent guests service to create a beyond expectation experience.
-Ability to operate a POS/cash register/terminal.
-Ability to craft guest drink orders.

Physical Demands Must be able to work on your feet and in a constant motion for long periods of times. Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Kalahari Resorts is an Equal Opportunity Employer.