Information Technology Specialist

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Job description

Essential Duties and Responsibilities include but are not limited to:

· Responsible for troubleshooting all hardware and software

· Stay up to date on IT trends and security problems

· Make recommendations on IT equipment/technology, processes, and procedures

· Management of Office 365, email, OneDrive, and SharePoint

· Management of RingCentral

· Manage Office internet and Wi-Fi network and report any issues to service providers

· Manage Helpdesk Support via company ticketing system

· Identify problematic areas and implement strategies and solutions

· Repair Computers as needed

· Track inventory on all technology and equipment

· Make sure all office computers are up-to-date and retire them as needed

· Manage office Printers

· Set-up new computers as needed

· Set-up new accounts for our ATS

Competencies:

· Analytical - Synthesizes complex or diverse information.

· Continuous Learning - Seeks feedback to improve performance; strives to continuously build knowledge and skills; shares expertise with others.

· Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision.

· Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

· Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

· Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.