Assistant General Manager

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Job description

Our team is growing, and we are looking for a team player who is enthusiastic, has a can-do perspective, and enjoys working with kids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile!

Goldfish Swim School Core Values:

We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
We make a big deal about life's accomplishments by remembering to CELEBRATE!

At Goldfish, we are committed to keeping our team members safe while continuing to provide essential swim lessons during a pandemic. We go above and beyond health department requirements for Covid transmission prevention and are proud of our clean and safe facility!

Check out more about this role and learn about how you can build and develop your career

Benefits:

30-40 hours a week
Set work schedule
Company Sponsored Professional Development courses
BCBS PPO & HSA Health Insurance with options for Dental & Vision (no waiting period)
Accrued PTO from the Start
Valuable work experience
Future references/referrals
$17-$22/hr with regular increases and bonuses
Paid training
Weekly pay day- start this week, get paid next week!
Free Lessons for siblings or children

Summary: Works alongside the General Manager to oversee the quality and success of Goldfish Swim School. This will encompass all daily operations including staffing, pool management, and providing a Golden customer service experience to all members. The ideal candidate will be an energetic, motivated, and results-driven person who is passionate about working with children. Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
2. Helps the General Manager and department managers fulfill the daily tasks.
3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
4. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
5. Provides sales and marketing training to all qualified sales staff.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
7. Trains and oversees birthday party staff to ensure that the GSS standard operating procedures are being maintained.
8. Gains knowledge and experience in the iClass Pro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
10. Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
12. Maintains current certifications

Education/Experience: High school diploma or GED required. Higher education in business administration, communications, recreation, marketing or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. One to three years management/supervisory experience is required

Certificates and Licenses : Lifeguard and CPR/First Aid certifications required within 90 days of hire. (in house classes offered)

All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.