IT Support Specialist 1

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Job description

IT Support Specialist 1

Description

This position starts at $18.38/hr. Schedules vary and will be discussed during interviews.

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and/or require that the individual give hands-on support at the desktop level.

Primary Tasks:

-Utilize critical thinking skills, prioritize incoming work orders and efficiently assesses situations for appropriate response: seek clarification if work is not clear.
-Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
-Identify and learn appropriate software and hardware used and supported by the organization.
-Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
-Field incoming requests from end users via both telephone and work orders in a courteous manner.
-Document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.
-Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
-Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
-Perform other duties and projects as assigned.