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Longitude Gift Shop Supervisor

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Choctaw Resort & Casino - Durant Region

2021-12-03 07:34:55

Job location Durant, Oklahoma, United States

Job type: fulltime

Job industry: Retail & Consumer Products

Job description

Longitude Gift Shop Supervisor

Description

Pay: $15.50/hr

Job Purpose or Objective(s): The Retail Supervisor is responsible for the supervision of gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity.

Primary Tasks:

-Supervise Gift Shop Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of subordinates to ensure standards are met and training.
-Ensure individual sales, retention, and customer experience targets are met in order to support the manager in the achievement of financial and operational objectives including expense control, loss prevention and safety.
-Oversee and assists sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand.
-Resolve customer issues, answers public inquiries, and immediately resolve customer/associate/management concerns.
-Inspect the gift shop to ensure that it is kept clean and neat, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure.
-Implement corrective/preventative actions.
-Develop training for new hires and incumbents to perform job tasks.
-Perform other duties as may be assigned.

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