Business Analyst - Salesforce

---

Job description

As a Salesforce Business Analyst at Heartland, you will be the functional Subject Matter Expert/go to person to manage requirements and user stories for an Agile scrum team, working with project stakeholders to deliver high-quality solutions utilizing Salesforce that are aligned with the Strategic Roadmap.

Job Details:

• Serve as the product owner on an Agile development team with co-located and/or remote developers & QA resources.
• Define and prioritize the solution delivery roadmap and IT backlog to implement the product management vision and strategy, maintaining alignment between product and solution delivery teams.
• Managing requirements, and collaboratively planning, prioritizing, and tracking work.
• Evaluate input from multiple stakeholders, both internal and external, to develop detailed functional & non-functional requirements through Agile user stories and other requirements documentation.
• Translate business requirements into functional requirements, communicate any technical challenges to implementation, and collaborate with the delivery team to recommend acceptable solutions & delivery timelines for stakeholders.
• Determine the impact of changes to other systems for upcoming projects and releases.
• Maintain current knowledge of various payment methods & processing flows, card brand regulations, technology and competitive trends in the electronic payment industry.
• Maintain current knowledge of Salesforce and upcoming new features that could be utilized when developing solutions
• Identify & mitigate gaps with existing systems/processes such as, but not limited to, manual processes that should be automated, security risks and vulnerabilities.
• Validate application functionality by engaging in design reviews and test case reviews and completing acceptance testing.
• Determine & manage dependencies between the solution delivery team and other groups including operations and servicing to facilitate the deployment of completed solutions.
• Collaborate with the Agile team to regularly inspect and adapt the software development processes, evolving procedures and driving continuous improvement.

Other Duties:

• Will collaborate with outside vendors as a company liaison as needed to ensure company standards are maintained in processes
• Will assist with other teams to maintain compliance with various organizations to include PCI, SOX, etc. as needed
• Validate and coordinate release processes
• Utilize data analysis tools (MSSQL, MS Access, Others) to assist in all duties

Minimum Qualifications:

• Bachelor's degree - Computer Science - Engineering
• 2 + years in a Business Analyst role, Product Owner, or similar roles in card processing industry
• Proficient and have demonstrable Leadership and Teamwork skills
• 2 + years of agile methodologies and (LEAN, AGILE (SCRUM and SAFE) with Waterfall project management methodology
• Demonstrated ability to present and facilitate

Preferred:

• Certified Business Analyst Professional certification
• Project Management Professional certification
• Certified Scrum Product Owner