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Customer Service Representative

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Apex Systems

2021-12-03 13:51:47

Job location Oklahoma City, Oklahoma, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Length: 6 month contract- to - hire

Start: ASAP

A Government integrated company with large contracts with the FAA

Conversion to Salary once contract ends: 20 an hour

Overview:

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues. Responsible for all telephony/ conference lines of government agency

1. Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.

2. Uses a computer system to track questions and answers as well as enter orders.

3. Responds to inquiries requiring a written response with the use of standard or form letters.

4. May provide guidance and work leadership to less-experienced staff members.

5. Resolves more complex issues submitted by less-experienced Specialists.

6. Participates in special projects as required.

7. Must be able to work nights, weekends, and Holidays.

Qualifications

Shows past related customer service, call center or help desk experience.

fully vaccinated

NOTES:

First 90 days 8am-5pm

60-90 days of training, must be available for nights, weekends and holidays.

Experience: VOIP conference lines, operator assist, telephony, password reset, troubleshoot phones, set up voicemails, Customer service, Professional, Attention to detail

If interested please send updated resume to !

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . - provided by Dice

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