Licensed Property & Casualty Claims Adjuster

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Job description

At TTEC, we're all about the Human Experience. Elevated. As a Licensed Property & Casualty Claims Adjuster in Oklahoma City, OK you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

This position requires that you reside within 60 miles of Oklahoma City, OK.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

If you're currently non-licensed and aspiring to become one, we can train and help you get licensed through TTEC COI (College of Insurance). The best part - we will cover all the necessary fees.

During a Typical Day, You'll

• Answer incoming communications from customers .
• Conduct research to provide answers for customers to resolve their issues.
• Investigate, evaluate, and adjust low to moderately complex claims presented by or against insureds to confirm coverage, and determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.
• Partner with and/or direct vendors and internal business partners to facilitate claims resolutions .
• Support workload surges and/or catastrophe operations as needed during catastrophic events.
• Contribute to business goals, performance metrics, and effectively uses tools & technology.

What You Bring to the Role

• 1 year of customer service experience
• Computer savvy
• Great written communication skills including grammar and spelling
• Aptitude to acquire and apply basic knowledge of Property & Casualty insurance claims and industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures.
• Active Property & Casualty Claims Adjuster or Personal Lines License or desire to train and become one

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.