Business Randoms Coordinator

Job description

TEAM Companies has been voted Oklahoma's TOP Workplaces the past 2 years! If you want to work in a dynamic, fun, collaborative, innovative, and service-minded organization, TEAM is for you!

This position is responsible for providing technical support to customers via email and phone. Effective team member has a deep understanding of drug testing and/or other TEAM services and will handle advanced inquires. Randoms Coordinator supports in depth functions for the Randoms Department including roster maintenance, alternate selection, pre-employment management, unmatched random results and customer random notification. Effective team member will recommend solutions to increase efficiency, update operational procedures and processes.

• Monitor and respond to email inquiries within 2 business hours
• Process pre-employment roster updates for assigned companies within 2 business days
• Process unmatched random tests within 2 business days
• Contact and notify random consortium selections within 14 business days of the beginning of the quarter
• Assist with uncollected random notices at the end of each quarter
• Support random inquiries and functions daily
• Other duties as assigned

REQUIRED QUALIFICATIONS AND SKILLS

1. Experience: High School diploma with 2-4 years of industry experience
2. Computer Skills: High level knowledge of business-related computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs - ability to edit and create, scanning)
3. Soft Skills Required:

• Communication - Ability to communicate effectively with others clearly and concisely
• Detail Oriented - Ability to pay attention to the minute details of the project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Low Ego - Ability to admit one's mistakes, be open accepting and willing to hear constructive feedback
• Presentation Skills - Ability to effectively present information publicly
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of product, service or idea
• Self-Confident - The trait of being comfortable in making decision for oneself

4. Work Environment:

• Maintain confidentiality in accordance with government, organization and department policies
• Demonstrate reliability supporting TEAM attendance standards as attendance and punctuality are key to the success for all
• This job operates primarily in a clerical office setting in Oklahoma City/Tulsa. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. You must be able to sit for long periods of time.
• You must be able to sit for long periods of time.

COMPANY CORE VALUES

• Collaborate: Do great things together!
• Innovate: Celebrate new ideas and embrace change!
• Serve: Serve each other, our clients and community!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

PI