Technical Account Manager

Job description

The Technical Account Management Associate, is a part of a team who is responsible for understanding the complexity and value of the company's software while providing support, guidance and training for our client's specific needs.

What you'll be responsible for: Serving as an expert on all operational aspects of all company programs and software solutions.
Handling all phases of new product implementation and training for assigned clients.
Providing top level application support: Responding to & resolving client requests and questions via phone and email while delivering a high level of customer satisfaction.
Being the main interface with the client and working closely with other teams to implement strategic projects.
Focusing on client relationship and retention to ensure that each client is as successful as possible in using our product.
Working with Advisory team members to identify additional products and services that would add value for your clients.

You may be a fit if: You're a highly motivated, self-starter, able to effectively work cross-functionally between various teams.
You're passionate about learning, do so quickly, and enjoy solving problems.
You have a tenacious focus on making every client as successful as possible and gain energy from making clients happy.
You very quickly get to the heart of the matter when discussing issues important with clients.
You have a natural ability to handle a lot of complexity, understand what next steps are needed, then take action.
You are organized and not intimidated by (sometimes lengthy) to-do lists.
You teach yourself new things on a computer daily.
You're a strong communicator and easily build rapport over the phone.
You're a highly motivated, self-starter, able to effectively work and collaborate with various internal teams.
You deal positively with obstacles and failures in pursuit of challenging goals
You're known for getting stuff done as an individual, but also thrive with a team.

What we'll provide you: A great compensation plan
A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.
A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.