Help Desk Support Specialist

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Job description

We are currently seeking an energetic individual to work full-time in our Corvallis office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

· Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

· Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

· Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

· Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

· Excellent written and verbal English communication skills

· Strong interpersonal skills and ability to interact favorably with a wide variety of people

· Highly self-motivated and with reasoning skills

· Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10)

· Knowledge of Mac OS X is desirable

· Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

· Knowledge of Antivirus and Spyware removal techniques

· Ability to quickly diagnose and fix problems

· Ability to articulate and maintain attention to technical details

· Ability to open a computer and replace defective components

· Desire to learn new skills

· Ability to follow through and document issues as well as resolutions

· Be able to work in a team-oriented, collaborative environment

Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!