System Business Analyst (Remote)

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Job description

(Remote - Prefer CST or EST)

System Business Analyst - Direct Hire

NATURE AND SCOPE:

The Business Systems Analyst under the supervision of the IT Applications Director and is primarily responsible for addressing and assisting in the day to day support of clientr pharmacy regarding both tech support issues and problem-solving support of operational and strategic processes/projects.

PRINCIPAL ACCOUNTABILITIES:

Support business and technical teams by troubleshooting and resolving system operational issues. Examples include but not limited to:

Troubleshoot and resolve issues that occur in the client technology landscape

Create new accounts for CPR , CPR Smartphone (when applicable), CPR Analytics, Medforce and assign security privileges correctly based on roles assigned during onboarding processes.

Communicate login credentials to end users for above applications and assist end users in initial login to applications to ensure access given appropriately.

Provide assistance when end users have locked accounts in above applications and communicate that accounts have been unlocked in a timely manner.

Adjust security roles within above application as positions change within organization.

Disable accounts of systems listed above when notified of separation of system and communicate to team of action.

Provide overall training of BI Analytics to end users as needed and assist in creating / designing layouts within analytics for end users.

Must be available to support business teams from 8AM EST - 5PM EST

The above statements reflect the general details considered necessary to describe the principle function of the job identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

KNOWLEDGE, SKILLS AND ABILITIES:

Experience working in Home Infusion Specialty Pharmacy Domain

Experience working with CPR

Experience working on projects where Agile software development techniques are used

Demonstrates advanced analytical and problem-solving skills in resolving complex discrepancies, by actively suggesting and assisting in implementing process improvements and procedures.

Functions with little or no supervision and guidance; is well versed in company policies and process but frequently demonstrates ability to respond to requests for which no policies or procedures exist.

Display excellent judgment on a consistent basis.

Excellent verbal and written communication skills and the ability to interact effectively with end users, co-workers and management.

Ability to work with a high degree of accuracy in an organized, detail-oriented manner with appropriate follow up when required.

Ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic Nufactor needs.

Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.

Intermediate to advanced Microsoft Office skills.

Intermediate to advanced understanding of Internet technologies.

Represent the Company in a professional manner and appearance at all times.

Understand and internalize the Company's purpose; Display loyalty to the Company and its organizational values.

Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.

Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.

PHYSICAL REQUIREMENTS:

Must be able to sit and/or stand for extended periods of time as well as walk, stoop, bend, kneel. In addition, must be able to use hands and fingers to handle or feel objects as well as reach with hands and arms including above shoulder level.

EDUCATION AND EXPERIENCE DESIRED:

Requires a four-year college degree preferably in Computer Science/Information Technology. Proven ability to work well and communicate effectively in cross-functional teams. Experience supporting users in a heterogeneous computing environment. Extremely detail oriented combined with strong problem solving and time management skills. Able to manage multiple competing priorities and be productive with frequent interruptions. Experience working with project management software .

ABOUT US

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.