Branch Manager, Call Center Bilingual (Spanish)

GENERAL POSITION SUMMARY: Performs all management functions the remote branch including supervision of all staff and operational activities of the branch, with an emphasis on call center logistics. Provides direction and leadership, team and individual development and coaching of Member Service team members. Responsible for monitoring and achieving relevant branch goals related to lending and member service. Champions member experience to ensure relevant product and service delivery to members. Ensures compliance with board and staff policies, state and federal laws, and credit union regulations to maintain a safe and sound cooperative. Able to perform all needed operational duties of the branch, including lending, deposit and account maintenance functions as well as other duties requiring additional knowledge and experience as required.

ESSENTIAL FUNCTIONS:

• Assists with setting lending, operational and service standards that align with the credit union's budget targets and Strategic Business Plan (i.e., lending goals, delivery of products and services to members).
• Monitors and tracks staff performance to align with the credit union's Strategic Business Plan and board-approved budget targets. Provides coaching to team members to achieve said goals and targets.
• Drives branch efficiencies and service through technology, product and service innovations. Encourages timeliness and innovation amongst credit union employees.
• Maintains a highly motivated and well-trained, competent staff, sustaining effective employee and member relations.
• Provides a safe, fun and productive work environment that fosters creativity, service, efficiency, and teamwork for staff and members alike.
• Must be eligible for and maintain NMLS registry (may include periodic criminal background check, fingerprinting, credit check, continuing education) as required.

For the full job description and to apply, visit our website.

This position starts at $65,000 per year, based on experience. Spanish speaking required.

NOTE: Point West Credit Union believes that each employee makes significant contributions to our success. That contribution should not be limited by the assigned responsibilities. Therefore, job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making a fair pay decision about jobs. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.