Contact Center Personal Banker

Job description

We're seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service skills. As a Contact Center Personal Banker, you are the first point of contact for customers. Our customers can reach us 24 hours a day, 365 days a year. Currently, we are hiring for afternoon and evening shifts. We pay $15+ based on experience, and you can earn an additional 10% shift differential for evenings and 10% differential for bilingual roles (Spanish/English).

Responsibilities include:

* Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution

* Using critical thinking and remaining solution-focused throughout customer interactions

* Creating customer loyalty by identifying and offering customers the products and services they need and want to succeed financially

* Digital awareness and advocacy - guiding customers through self-service options and helping troubleshoot issues

Why Should You Apply:

* You're passionate and want to make a difference in people's lives

* You like hands-on training to set you up for success

* You're excited about being part of a collaborative team and providing ideas for process improvement and innovation

* You love interacting with customers and building loyalty

* You are seeking excellent training and development opportunities with higher earning potential and eventual career progression - our contact center personal bankers are upskilled within the first 12 months

* You are looking for competitive wages and performance-based annual bonus opportunities

* You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan

Basic Qualifications

* High school diploma or equivalent

* 18 months of customer service related experience

Preferred Skills/Experience

Strong communication skills

* Problem-solving /critical thinking skills

* Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)

* Ability to navigate multiple computer systems, applications, and utilize search tools to find information

* Proven time-management skills

* Associates Degree, Bachelor's Degree, or some college experience a plus

* Leadership and/or military experience a plus

* Bilingual English-Spanish speaking a plus

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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our applicants virtual alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently conducting phone interviews for our classes with start dates 1-2 months out, so details may change as we learn more. For now, our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Experience:

• Customer Service: 1 year (Required)

Education:

• High school or equivalent (Required)