Digital Communications Business Analyst

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Job description

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:
Unum is hiring for a Business Analyst with an Agile mindset who can bring their broad skill set and communication skills to help drive innovation & contribute to our digital transformation! You will be responsible for working with the agile team and the Product Owner to reimagine and re-define key capabilities in our cutting-edge claim's administration platform by assisting with process mapping, procedure documentation, and data driven Agile prioritization. This will involve working with clients in conducting requirements workshops, documenting user stories, and designing user journeys coupled with the ability to navigate challenging client collaboration scenarios and interface with clients and project stakeholders to gain an understanding of the requirements. As the Business Analyst you will document the requirements, create flow charts, and present to clients for a sign off, researching and coming up with solutions for the client problems in coordination with SMEs. You will propose designs in liaison with the Designers ensuring the solutions delivered are of high quality and that they ensure digital solutions meet business value.

Job Specifications

• Bachelor's Degree preferred, or equivalent experience
• Has 4+ years' experience working as part of an Agile team
• Possesses a basic understanding of multiple digital technologies like mobility, cloud, IoT, AI among others
• Intuitive understanding of business functions and industry verticals and the ability to learn quickly
• Experience working in a software development project and exposure to different types of software development cycles is essential
• Clearly demonstrates an ability to analyze, evaluate and estimate requirements and specifications
• Self-motivated and results oriented
• Strong written communication skills to document and communicate requirements
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Able to solve complex business problems and drive customer experience and operational efficiency objectives
• Takes an innovative approach to problem solving
• IIBA certifications are a plus

Duties and Responsibilities:

• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understanding across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog. Identify where intent may be lost or overlooked during the work breakdown and refinement processes. I.e.. Descoping or need for supplementary requirement gathering
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel along with respect of quality of content and data integrity on key fields to drive transparency and effective reporting. Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created.
• Ensuring documentation and change controls are in place for the production deployment activities and transition to production support technical teams with the Agile Team
• Elicit requirements using appropriate techniques (often times elicitation will require work on artifacts such as Personas, User Stories and/or Story Maps) and work with Product Owners in the creation and elaboration of product backlog work items including acceptance criteria (Features, User Stories)
• Collaborates with Product Owners to manage and groom the backlog for the team
• Collaborates with the Product owner and relevant subject matter experts to lead the definition of concise and effective user stories with precise and accurate agile criteria that will be used by the team and product owner to ensure that stakeholder and product owner intent is effectively captured and developed
• Define the detailed design and acceptance criteria for a user story on a just-in-time/just-enough basis
• Review the acceptance criteria with the Team (Software Engineers and Test Engineers) to ensure agreement on testability so the team can drive toward getting the right tests automated to support continuous integration
• Collaborates with business partners and the agile team to define, coordinate and at times execute Acceptance Testing
• Leads Story Decomposition to enable planning at the appropriate level of granularity that supports the just-in-time nature of agile approaches and takes the lead in process mapping and decomposition
• Collaborates with the agile team during planning and interacts with the Scrum Master or Team Lead and product owner to agree sprint deliverables post sprint planning
• Gather requirements for persona of specific user experiences. Completes Information architecture and works with UXD resources to ensure excellent user experience is delivered or Partners with UX and builds knowledge of UX tools and techniques to incorporate persona needs into the product backlog and requirements
• Evaluates native functionality from third party/cloud solutions and identifies opportunities to meet business needs also performs configurations including page layouts, workflows, reporting and dashboards
• Collaborates with the Team (Architects, Software Engineers, Test Engineers, etc.) to ensure that the team defines, builds and produces features and solutions that meet or exceed what the Product Owner is expecting

#LI-SM1

#LI-MULTI

#LI-REMOTE
~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum

In accordance with Colorado's Equal Pay For Equal Work Act, if you are a resident of the state of Colorado and wish to review the salary information for a role posted in Colorado, please fill out the form below and our Unum HR representative will reply to your inquiry within three business days.

Colorado's Equal Pay For Equal Work Act