Leasing Consultant

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Job description

Who weare

College Housing Northwest (CHNW) is a nonprofit that helps students succeed by providing them more affordable housing in supportive communities.For 50 years, CHNW has built and managed living and learning environments that support students in achieving their academic goals.CHNW staff members are engaged in a process of professional achievement, personal empowerment, and a student support-focused environment.This mission of supportingstudents runs deep through every aspect of the organization. You can feel and see it in our professional experience and community involvement. With roughly45employeescurrently, CHNW focuses on collaboration and transparency to assure employees are engaged contributors in meeting the mission always with a focus on the question, How well are we serving students? Learn more about us, including the communities we serve and the benefits we offer

We are looking for you:

Are you looking for an opportunity that affords you a sense of accomplishment and the feeling of truly making a difference? Are you someone who enjoys being a part of a community, answering questions, and being helpful to others daily? Do you like outreach marketing, establishing connections, and engaging with others? Do you get excited about leasing apartments, and driving sales efforts to accomplish goals? Are you a creative, driven person who will think outside the box to come up with ideas in order to get something done? Do you enjoy upholding community standards, expectations and playing a key role in the overall success and fluidity of a community? Do you consider yourself someone who will go the extra mile to find tenants and reach revenue goals? Have you been in property management before and/or find this world to be exciting and full of opportunity? Are you someone who is experience-minded with an ability to solution seek to get people what they need? If this sounds intriguing to you, we invite you to keep reading about this opportunity!

We are looking for a dedicated, motivated, and engaged Leasing Consultant to join our team. The Leasing Consultant plays an important role in the successful lease-up of the community. Through a collaborative effort, this position will work with the Site Manager and Leasing team to achieve established revenue, occupancy, resident retention, and leasing goals. This position is committed to keeping focus on positive impact and people experience while ensuring leasing processes and operations are executed properly.

Snapshot of what you will be doing:

Responsible for providing lease and application support to residents.

* Conducts tours, performs follow up communication, and diligently pursues the close of the lease with prospective residents
* Receives and processes rental applications and notifies prospective residents of screening results in a timely manner
* Responsible for coordinating new residents' move-in, obtaining signatures for completion of lease paperwork, and educating residents on policies, community rules, and amenities in buildings
* Creates and maintains resident move-in and move-out procedures

* Collects, secures, and processes rental payments
* Tracks past due accounts, sends late payment notices, and negotiates payment plans with residents
* Enforces community rules by responding to violation complaints during office hours, sending violation notices, and completing all necessary follow up
* Reports any observed or received maintenance requests to facilities staff and ensures appropriate steps are taken to resolve the issue, checking in with resident regarding the work order and other requests
* Maintains the organization of office files and systems containing leasing and resident information

* Performs marketing activities of available apartments, including print and web-based advertising and leasing events and promotions

Responsible for providing student support and customer service

* Greets prospective residents, qualifies prospective students for residency, and determines any residents needs
* Responsible for promptly answering and returning incoming calls and emails regarding apartments and availability
* Provides tours of building and apartments to prospective residents

* Collaborates with maintenance and student engagement teams to send notice of entry and complete inspections of apartments when necessary
* Coordinates with outside vendors to complete work onsite as needed
* Prioritizes ones own development and engagement by participating in company trainings, activities, and events
* Collaborates with other members of the Program staff and resident council to provide a supportive environment where students can thrive

Other duties as assigned.

Requirements

What we are hoping to see from you:

* 2-5 years of leasing or sales experience in property management or real estate required
* 2-3 years of customer service experience preferred
* 2-3 years of experience working in an office environment preferred
* Bachelors Degree preferred, but not required

* Knowledge of Oregon Fair Housing Landlord Tenant Law a plus

Benefits

We offer a highly competitive total compensation package to our full-time staff including:

* Pay starting at $40k/year
* Medical, Dental and Vision insurance options

* 16 hrs. of paid Community Involvement leave

* 401K with 100% matchup to 5%

* 16 hours. of paid education leave

* Life and AD&D insurance

* 112 hours of paidSick time(including support for mental healthdays)

* Short term and Long-Term Disability insurance
* $300 annual wellness reimbursement

* 2 Floating Holidays
* 9 paid holidays + Holiday Half time pay (only required to work time but are paid for full) during Dec 25th and Dec 31st

* Employee Assistance Programincluding things like travel resources, legal advice,and counseling service resources
* A monthly cell phone stipend

* 15 days paid vacation time
* Free parking on-site (if available) or $100 Alternate Transportation stipend for public transportation, walking or biking to work

College Housing Northwest is committed to hiring a diverse and inclusive workforce that drives innovation and opens access to perspectives, ideas, andapproaches. As part of our commitment to a diverse and inclusive workforce, College Housing Northwest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protectedveteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.

This person is a valuable and vital part of our team. Theyimpact and contribute to the success of our companyand communityas a wholeand are someone who directly impacts individual contributing team members. If this posting speaks to you and sounds like the work you do best, we want to talk to you! Please apply today, and we look forward to meeting you.