Business Analyst

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Job description

This position has the option of being fully remote in the United States if you do not live near any of the following office locations where we currently follow a hybrid work model: San Francisco Bay Area, Salt Lake City, or Seattle.

Reporting into the Head of Sales Enablement we are looking for a Business Analyst to help structure and organize sales deals as well as solve business process challenges in the GTM organization (sales and customer success)

Hearsay Systems is a vibrant, successful, and young company looking to rapidly add new customers in new business verticals and regions within Financial Services. As a Business Analyst, you will use your critical thinking skills and ability to solve organizational information challenges and help the sales team structure their deals properly as they work their way through the pipeline. You will have strong writing and communication skills and have the ability to build relationships with internal business partners to improve business processes. You will work closely with sales, legal and finance teams.

About Hearsay

Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world's leading financial firms-including Allstate, New York Life, Morgan Stanley, and Charles Schwab-rely on Hearsay's SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner.

We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.

Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the Role:

• Improve automation within CPQ processing and contract lifecycle processes by providing recommendations on best practice and integrations within Salesforce.
• Liaison between sales/ customer success and legal on all phases of contract preparation to closure.
• Design and test potential solutions to business process improvement.
• Enhance reporting and data visualizationImprove sales productivity by documenting business processes and key functionality.
• Consistently look for ways to improve over all business processes.
• Review potential technologies to improve business processes.
• Communicate with various organizational levels.
• Increase productivity of our teams by evaluating current reporting within Salesforce and provide recommendations for improvement

About You:

• Articulate and outspoken in person, in writing, and on the phone.
• Curious and insightful about business drivers and priorities; genuinely interested in social media trends and practices.
• Previous software/SaaS sales or relevant experience is preferred.
• Prior experience working with sales and customer organizations.
• Experience in data management and business analysis.
• Experience using Salesforce.com, LinkedIn, Twitter, and Facebook.
• Growth mindset and a "Get-things-done" attitude.

Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

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