Customer Service Associate

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Job description

Overview:
For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in-class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

MSA is looking for associates who thrive in a fast-paced, ever changing work environment to join our award winning Customer Service team. Can you maintain a positive, empathetic and professional attitude toward customers at all times? Are you interested in assisting our customers with order entry, product support and follow up communications for our life saving products? If you would enjoy working in our team oriented environment, apply today!

Responsibilities:
Duties and Responsibilities:

Fulfills order entry transactions following departmental processes

Answers inbound and initiates outbound customer calls

Builds knowledge of all major product groups to properly support customer contacts

Resolves customer issues and inquiries efficiently and effectively

Processes credit requests, resolve mis-shipments and provides proof of deliveries

Provides customer support while expertly navigating between multiple computer sessions

Resolves or investigates adequately before appropriately escalating calls to the next level

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Qualifications:
Special knowledge, skills and abilities required:

Solid verbal and written communication skills

Proficient in active listening to fully understand our customers' needs

Solid computer skills, including Microsoft Office

Expertise in handling multiple tasks in high-volume, fast-paced work environment

Proven ability to approach any change or new situation with a positive attitude

Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed

Preferred:

Experience with Office 365, CRM, SAP, Esker

Experience in order management systems

Education and experience required:

High school diploma or equivalent.

Preferred:

Associates degree

1 year of experience in Customer Service and its related tasks

SAP Order Management experience