Member Service Specialist

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Job description

Calling all Sales and Service Superstars!

Do you have a passion for helping others reach their goals?

Are you persistent, outgoing, confident, and empathetic with great communication skills?

If you answered yes to all of those questions, we would love to hear from you!

Bellco Federal Credit Union is currently seeking a highly motivated Member Service Specialist for a rewarding full-time career that included incentives and great benefits. The Member Service Specialist position is part of an elite team focused on increasing Bellco's loan volume while making the member experience fast, efficient, and extraordinary. You will analyze our members full financial stories to determine opportunities to improve their financial lives. The successful candidate needs to be a motivated self-starter who is equally an independent thinker and team player with creative, problem solving skills.

The job responsibilities will include:

• Interview loan applicants and assist them through the entire loan process as primary point of contact.

• Actively cross-sell all credit union products and services.

• Set up new account files and provide members with all necessary information for membership.

• Qualify and maintain NMLS registration (company paid)

• Qualify and maintain Notary designation (company paid)

• Actively assist members with all account maintenance and reconcilement needs and solve them independently.

• Promotes credit union products and services based on member needs that are obtained through member conversation and/or review of member accounts.

• Maintain $250,000 of portfolio growth monthly.

• Build and maintain personal book of business with current and new members.

• Provide information on investment alternatives including IRA's to new and existing members.

At Bellco Federal Credit Union, we believe in being the credit union people love and we also believe in being the employer our team loves! Our full time Member Service Specialists receive a competitive base pay with high commission earning potential, a rich benefits portfolio, a generous paid time off program, a strong work life balance, and so much more!

Bellco Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
We provide bi-weekly deep cleaning at both our branch locations. Plexiglass is installed in our front line lobby and loan offices. Masks may be worn for the safety of our staff and members.

Education:

• High school or equivalent (Preferred)

Experience:

• Loan officer: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location