Retail Merchandise Specialist

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Job description

Holiday Bonus Pay ProgramHourly Store Associates will be eligible to receive an additional $2.00 per hour for every hour worked on the following dates:

• November 20, 21
• November 26, 27, 28
• December 4, 5
• December 11, 12
• December 18, 19
• December 26

*Please note that you must remain a Bed Bath & Beyond Associate through December 27, 2021.

Often times, people think that all retail positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, we are definitely different! Our stores are very entrepreneurial, we have a unique approach to customer service, we are TRULY a retail phenomenon. As a Retail Sales Specialist, you will be responsible for exceeding our customers' evolving expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Retail Sales Specialist oversees a Department within the store. In this role you will be a product, service and selling expert for your area while meeting sales and productivity goals.

Key Responsibilities :
Models exceptional customer service by building relationships with store customers; makes appropriate recommendations based on customer needs; drives sales through suggestive selling, add-ons, and home deliveries
Meets with customers on a one-on-one basis to assist with determining personal needs and compiling merchandise preference list
Explains features of a broad array of merchandise to customers
Promptly and politely responds to customer inquiries and requests for support
Resolves customer issues using customer service skills, and escalates issues to more senior associates as necessary to ensure customer satisfaction
Organizes and straightens merchandise areas on the sales floor
Assists customers with all heart felt events; new mover, bridal, college, etc.
Performs Registry Specialist tasks
Performs Sales Associate tasks
Knowledgeable of available technology and tools
Assists customers by offering a Beyond order when merchandise is out of stock or not carried in the store
Execute price changes and sign changes as needed
Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval and break room
Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

Education/Experience
High School diploma or equivalent
2-4 years of retail experience desired