Sales Coordinator

Position Summary:

Provide administrative support to the Sales Department and managers. As a Sales Coordinator, assist the Sales Department in a multitude of areas. The focus is on incoming leads for the resort. Serve as the client's initial contact with the resort, exceed initial client expectations, and gather all necessary information from them regarding their upcoming event. Assist with creating contracts, preparing amenities, making reservations, and servicing their many clients' requests. Our office is very fast-paced, so multitasking efficiently to keep up with different projects and any deadlines we may have is a must.

Additionally, the Sales Coordinator & Sales Systems Administrator will maximize the full benefits of the Amadeus system and personalize it to the needs of various hotel groups. This person will be the go-to for all system questions, requests, or updates.

Essential Functions:

• Receive all incoming calls and ensure all customers are connected to a Sales Manager
• Preparation of Meeting Planner Kits
• Maintain and order office supplies for Sales Department
• Prepare and process Expense Reports as needed
• Prepare and process Purchase Orders as needed
• Maintain Group files (current and past)
• Maintain and update Territorial Assignment Chart
• Process Sales Department invoices
• Responsible for mailing collateral for sales inquires
• Check Sales Managers emails and voicemails when necessary
• Assist all members of the Sales team with any duty necessary to maintain consistency and efficiency
• Coordinate and distribute gifts certificate requests for all Sales Managers
• Prepare and distribute various correspondence for all sales managers, including, but not limited to memos, introduction letters, thank you letters, etc.
• Reservations for Sales Managers Site Inspections. Including, but not limited to rooms, dining, transportation, activities, preparation & distribution of Site Announcements

Amadeus Responsibilities:

• Create and manage users, profiles, roles, and permissions
• Create and customize objects, fields, record types, page layouts, workflows, process builders, and validation rules
• Develop daily, weekly, monthly, quarterly, and annual sales reports and ensure data integrity for accurate reporting
• Identify trends through the use of data and industry intelligence
• Perform regular audit activities to ensure compliance
• Serve as the subject matter expert on Amadeus systems and develop best practice and training documentation
• Manage all system configurations and ensure smooth daily operations
• Troubleshoot and resolve all system requests or issues on time
• Keep current on all system updates and changes
• Assist with other projects as assigned

Knowledge, Skills, and Abilities Required:

• Proficient in SalesForce
• Proficient in Microsoft Office (including Word, Excel, PowerPoint, Access, and Publisher)
• Must be reliable, work well under pressure, and able to consistently meet deadlines
• Excellent organizational and communication skills
• High school graduate or post-secondary education preferred
• Must be able to speak English

*Nemacolin requires all Associates to be vaccinated against COVID-19*

WHY WORK FOR NEMACOLIN?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
• Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
• Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

• Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days!
• Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

ASSOCIATE DISCOUNTS

• Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
• Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
• Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
• 84 Lumber - 17 % (associate must pay to haul).