Benefits Verification Specialists

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Job description

Have experience working in Customer Service, and looking for a new opportunity? Kelly Services is currently staffing Benefits Verification Specialists for a client in Robinson Township.

Interested, submit resume to John Marchese at

Monday-Friday: Shifts Ranging: 8-4:30, 8:30-5, 9-5:30 and 9:30-6

Position Overview:

• Establishes effective communication with patients/families, physicians, third party payors, pharmaceutical manufacturer representatives.

Essential Functions:

• Verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.
• Collect the appropriate information needed to ensure insurance coverage for patient medication orders and document in computer systems.
• Process patient prescription needs successfully, reduce exposure to adverse events, and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.
• Contact insurance carriers to resolve insurance coverage issues. Interface with other departments in a collaborative effort to identify solutions which will promote customer satisfaction.
• Respond to messages and support tickets within designated timeframe.
• Maintain or exceed designate quality production standards.
• Communicate with other departments to resolve issues.
• Communicate with providers, sales agents and account managers as necessary to problem solve.
• Recommend innovative solutions to existing issues.
• Obtain accurate demographic, insurance and financial information from healthcare professionals and patients to complete enrollment applications for new patients.
• Communicating medical information to customers, patients, team members via thorough understanding of products and service lines offered.
• Maintain a timely turnaround for insurance verifications.

Requirements:

• High school diploma or equivalent, required.
• Minimum of 2 years' experience in customer service, insurance, benefits, marketing, sales or related area, required.
• Health care environment with third party benefits verification experience, a plus-not required.
• Prior phone customer service experience with essential skills in navigating a software system to document conversations and outcomes, as well as managing follow-up actions, highly desired-not required.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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