Manager Sales & Workforce Readiness Learning

---

Job description

Value Proposition:
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.

Overview:
Primary responsibilities will be to oversee the development and delivery of all Consumer and Commercial Banking and Operational training and professional development programs, including Sales Learning, Job Readiness, targeted Onboarding, and Systems. The incumbent will engage business leadership and key stakeholders to analyze learning needs, identify gaps/opportunities, develop content, determine the most effective delivery methods, and evaluate outcomes toward a culture of constant improvement. The incumbent will also manage and direct a team that ensures alignment to business goals, objectives, effective program delivery, and adherence to established facilitation standards for virtual, classroom, and blended learning.

The location for this position is flexible within or near the Fulton Bank footprint of DE, MD, NJ, PA and VA.

Hybrid opportunity (weekly combination of onsite and work from home)

Must have ability to travel as needed within footprint

Responsibilities:
Oversee program development through management of a team, engaging subject matter experts for content development. Partner with internal stakeholders, analyze and evaluate program effectiveness, develop learning plans, evaluate external vendor solutions, and negotiate related agreements and terms. Maintain own portfolio of programs aligned to Consumer, Commercial, and Operational learning needs.

Plan, manage and evaluate the work of direct staff, establish performance goals and objectives, provide coaching and development, partner with Human Resources to resolve direct and escalated employment matters.

Strategically align learning program management functions with learning operations team and instructional designers. Partner with department operations to effectively manage incoming learning needs, establish efficient processes for program management and instructional design partnerships, and build a cohesive program reporting and metrics strategy for Consumer, Commercial, and Operational job readiness and sales programs.

Partner with Consumer Bank, Commercial Bank, and Operational leadership to analyze learning needs, identify skill gaps and opportunities, define program goals, objectives, and key metrics, develop content, and determine effective delivery methods. Target applicable locations, business functions, jobs and incumbents, reporting on outcomes. Negotiate project scope, resources, and timeliness of deliverables to ensure cohesive learning plan and outcomes.

Qualifications:
Education

Required Bachelor Degree or the equivalent experience education, organizational development, or other applicable field

Experience

7 or more years master facilitator, instructional design, program management, and managing staff required

Strong technical skills requiredFamiliarity with Salesforce preferred

:
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement :
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement :
Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.