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Customer Service Admin Coordinator

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Randstad General Staffing

2021-12-03 13:00:03

Job location Philadelphia, Pennsylvania, United States

Job type: fulltime

Job industry: Administration

Job description

Salary: $45,760 - 52,000 per year + none
Reference: AB_

Are you looking for your next Customer Service/Admin role? This position is based in our Philadelphia office, a key position in our busy Customer Service Team, the Customer Service Administration Coordinator assists in the smooth running of the daily activities in the department. This role is responsible for administration activities, including scheduling and booking travel, processing expenses and payroll for service technicians. Other duties such as reviewing completed service tickets, invoicing customers and controlling parts assignment to installation and warranty jobs. Please apply if qualified and interested!

Responsibilities

Oversee Customer Service Department technician schedules, travel, expenses and payroll
Receive, maintain, and archive documentation and job reports
Provide back-office assistance to Field Service Technicians
Create and process purchase orders for outside vendors for service
Invoice customers for service/installation/start-up/etc.
Oversee efficient control of parts allocated to Service Department and Warranty
Maintain a database with all important correspondences, videos and photos for all customers
Organize the training seminars

Skills

Communication skills
Customer Service
Food industry or Manufacturing
Basic Computer Skills
ERP
CRM
Education
No Degree Required
Qualifications

Years of experience: 3 years
Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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