Assistant Front Office Manager

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Job description

Assistant Front Office Manager

The Assistant Front Office Manager works closely with the Director, Front Office to execute the highest level of guest service and standards compliance for all positions within the Front Desk, Concierge, Bell/Door and Royal Service departments. Through hands on management and guidance, the ideal candidate achieves our strategic direction by keeping the team focused on our vision and values while managing the daily operation.

What Is In It For You:

- Competitive salary
- Flexible Benefit and PTO plans
- Generous 401k options
- Employee rates at Luxe Accor properties in North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What You Will Be Doing:

- Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
- Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
- Execute concepts of "the perfect arrival", following all company standards and measurements
- Focus the department on guest service initiatives and drive guest satisfaction score results
- Ensure the ALL loyalty program is executed to the highest level
- Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
- Monitor established standards and procedures set out by the hotel and the department and ensure compliance
- Ensure colleague performance management principles are followed
- Consistently offers professional, engaging and friendly service
- Other duties as assigned

Your Skills and Qualifications Include:

- Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property
- Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
- College Degree in Hospitality an asset
- Excellent leadership, written/verbal communication and interpersonal skills
- Strong organizational skills with multitasking prioritization
- Fanatical guest service orientation
- Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.

Physical Aspects

- Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Visa Requirements: Must have proof of valid U.S. work authorization.

Your Team and Working Environment

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.