Restaurant Squad Captain

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Job description

At MOD, everyone is free to be themselves and everyone has an equal opportunity to pursue their hopes and dreams. We embrace individuality, support human growth, and recognize the value in second chances. Welcome to MOD!

Summary

As a Captain (shift leader), you directly influence the success of MOD by assisting the store General Manager execute store operations during scheduled shifts. A key part of the role is to lead MOD Squad members on your assigned shift and delegate tasks so that the MOD experience is achieved and maintained for Squad and customers.

As a MOD Squad Captain your objective is to live, teach, and demonstrate the MOD purpose in all interactions.

Perks

• Competitive hourly rate plus tips
• Flexible shifts
• Free meal per shift
• 50% off when dining with guests when off shift
• Training and education at work
• Opportunities for career development and promotion
• Access to employee support
• Awesome MOD swag: t-shirts, bandanas, stickers, etc.
• Benefits for eligible Squad

Key Responsibilities

• Show Grit, Growth, Generosity, and Gratitude
• Lead MOD Squad members on your assigned shift and delegate tasks so that the MOD experience is achieved and maintained for Squad and customers
• Problem solve to improve shift execution
• Lead by example
• Share your knowledge with others to encourage and champion teamwork and operational success
• Act as the food safety leader and ensure food quality, accuracy, and cleanliness in both back of house (BOH) and front of house (FOH)
• Ensure all food, pans, utensils & equipment look phenomenal
• Get to know your customers and build community relationships
• Maintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standards
• Build brand dedication through outstanding service
• Create shift goals and share with the Squad
• Execute your shift to all Open/Shoulder/Closing shift guidelines
• Coordinate all cash handling policies and procedures
• Respond quickly and effectively to all emergency situations
• Coach in the moment when standards are not being met and celebrate when they are
• Be encouraging of your team even with the seas are rough. Help where you are best needed and celebrate successes!

Basic Qualifications

• 1 year of leadership experience or 3+ months in a role with the MOD
• Squad Reliable transportation
• Problem-solving abilities
• Must be at least 18 years old

Preferred Qualifications

• Experience in a retail or restaurant environment
• High school education or GED
• Cash-handling skills

Physical Requirements

As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)

• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

• Will work near moving or mechanical parts

• Varying schedule to include evenings, holidays and extended hours as business dictates

• Must be authorized to work in the United States

Want to help us spread MODness™? Apply today!

This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.

MOD Pizza is an Equal Opportunity Employer. The full statement is available on the career site.

Key words: restaurant, customer service, fast food, server, waitress, waiter, pizza, kitchen, shift lead

PERKS

• Free meal each shift (50% off when dining with guests - off shift)
• Access to employee support & development
• Awesome MOD swag: t-shirts, bandanas, stickers, etc.

COMMUNITY

Giving back is part of the MOD culture.

Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.

Bridge Fund

We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.

Nearest Major Market: Philadelphia
Job Segment: Food Service, Kitchen, Hospitality