Recovery I, Specialist, Collections Operations

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Job description

The Specialist, Collections Operations – Recovery I provides daily support to the collection department including, but not limited to: distribution of internal mail, processing logging and tracking of payments received, internal submission, and processing of requests for research documentation to be delivered internally or externally.

RESPONSIBILITY STATEMENTS -

• Communicates with other departments regarding special circumstances on customer accounts
• Performs other functions as assigned by management
• Sets up arrangements for repayment on past due accounts
• Takes inbound calls, make outbound calls, or communicate via email to customers
• Updates customer information on accounts
• Works customer collection issues

EDUCATION - Associate's Degree; in Business, Accounting or equivalent field., or equivalent work experience

WORK EXPERIENCE - 0-3 years; Experience in collections and/or customer service activities

SKILLS AND ABILITIES –

• Ability to identify and resolve exceptions and to organize and interpret information
• Ability to succeed in a high volume work environment
• Computer savvy (word processing, data entry, internet, spreadsheets
• Demonstrated knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
• Excellent verbal and written communication skills
• Possess intermediate reading, writing, and arithmetic skills
• Strong customer service/relations skills

PHYSICAL DEMANDS -Minimal physical effort such as sitting, standing, and walking

COMPETENCIES –

• Collects data, and relevant facts to communicate problems
• Presents the general outline and direction of the solution
• Demonstrates the organization’s customer service standards
• Foundational - Learning and developing
• Ensures all tasks are carried out correctly
• Learns from past mistakes and ensures that they are not repeated in similar future situations
• Learns about and diligently follows established risk management policies, processes, and procedures
• Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from a change
• Responds promptly to customer inquiries
• Takes responsibility for issues and, with assistance, works to find a solution
• Understands the central role the risk management function plays in the organizational environment
• Learns to identify and flag items non-compliant with regulations

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: Reading, Pennsylvania, United States

Other Locations: Pennsylvania-Reading

Organization: Santander Bank, N.A.