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Field Tech Associate

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NTT DATA Services

2021-12-03 07:35:25

Job location Waynesboro, Pennsylvania, United States

Job type: fulltime

Job industry: Trades & Services

Job description


Job Description:
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

" Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
" Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
" Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
" Identifies potential issues that could adversely impact end user experience and takes corrective action. - provided by Dice

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