Laundromat Manager (Retail Sales)

Job Summary:

Our Laundromat General Managers must be able to manage people and ensure accountability. To be successful in this role, an individual should possess strong leadership skills, drive productivity, manage daily operations and ensure profitability for their store location.

Essential Job Functions:

Laundromat Managers are driven self-starters who are eager about customer service. Our managers are the face of the store and must be willing to take ownership responsibilities as listed below:

• Responsible for driving high levels of customer satisfaction, retention and growth
• Participate in the screening and selection process for staffing needs of store location
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent
• Foster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exception
• Develop employee schedules while adhering to budgeted payroll hours
• Responsible for ensuring payroll is accurate and timely
• Ensure all tools and logs are being used to maintain high levels of operational equipment used by the customers
• Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables and televisions
• Enforce safe practices to prevent accidents and injuries inside and outside of the store
• Ability to manage emergency situations such as fires, floods, severe weather
• Ensure security alarms and surveillance equipment are operational
• Ensure adequate levels of inventory are in stock are maintained; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained.
• Responsible for ensuring all logs are being used to report equipment and building maintenance issues
• Conduct frequent audits of preventative maintenance tasks; such as lint screen cleanings
• Immediately escalating hot water, heating, air conditioning and other equipment problems; and the ability to troubleshooting equipment problems and performing minor repairs
• Training employees in processing sales and upselling customers
• Continual focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use)
• Accurate and honest reporting of all information; immediately notifying District Manager of any discrepancies
• Quickly responding to VTM and bill changer problems, even when off duty
• Participation in and execution of promotional programs; ensure that procedures in collecting coupons, forms or other information are followed and promotional logs are used accurately
• Responsible for ensuring accurate and timely sales and other information is submitted on a weekly basis
• Execution of initiatives to improve the store financial performance; suggesting ways to improve sales or reduce costs.

Job Requirements:

• Must have 3 or more years of experience in retail
• Must have at least 2 years of experience leading a team
• Must be willing to submit to drug and alcohol screenings when requested
• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to train all store associates in their assigned tasks
• Ability to work a flexible schedule

Our managers typically are scheduled 4 weekdays and 1 weekend day (45 hours a week) each week as a baseline. Typically working Monday, Tuesday, Thursday, Friday & Saturdays. Our managers on occasion may need to cover a different shift (including overnight hours) if the business dictates.

Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.