Regional Change Management Lead

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

Cox Communications is searching for a Regional Change Management Lead who will be responsible for planning, executing and monitoring the organizations change management activities by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses. You will identify and gather input from key stakeholders, document the change plan, and track continued progress. You will conduct impact analysis and assess change readiness while working to minimize risk to the organization. You will identify project risks and creates mitigation strategies. You will plan and execute process improvement and change management projects. You will also monitor the implementation of change management to ensure the disruption of normal business operations is minimized. You need the ability to develop communication, change management and or training plans, materials and oversee or monitor the execution to ensure adoption and minimal disruption of normal business operations. You need to possesses and develops knowledge of business processes, in order to identify when changes in software applications and systems should be initiated. You will also act as a change agent to implement and manage best practices across the OSP organization.

Primary Responsibilities & Essential Functions:
- Collaborates with all OSP teams to develop technical change impacts based on the requirements and completes impact analysis.
- Identifies / captures ongoing areas of opportunities, provides recommendations for improvement and leads implementation efforts in the Region
- Leads change management activities at various levels of the organization and drives/reinforce change implementation efforts
- Develops change impacts in partnership with Change Management Analysts to interpret customer and business needs and translate them into strategic implementation plans.
- Leads local tools, process and software deployments
- Works closely with business and boundary partners (Field Operations, Customer Care and vendors) to drive change implementation, training and communication efforts.
- Manages feedback, facilitating feedback from field and addresses areas of challenges.
- Develops technical documentation, communications, job aids and service guides, application training information and end-to-end documentation for various projects and applications
- Turns requirements into project timelines creating project plans and specific tasks.
- Has mutual ownership and accountability of communication, implementation, and deployment metrics.
- Ensures changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides ongoing support to ensure that changes are successfully implemented.
- Influences others within the job area through explanation of facts, policies and practices.
- Conducts readiness assessment of processes, evaluates results and presents findings in a logical and easy-to-understand manner.

Minimum

- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- 5 or more years of experience required in related field (i.e. change management, process improvement, project management, communications or academic equivalent training or projects).
- Strong knowledge of Windows based applications (Microsoft Word, Excel, PowerPoint, Project, and Visio).
- Lead and influence cross-functional teams, including 3rd party vendors.
- Possesses a clear understanding of the construction standards, business process and architectures (business, information, application, technology)
- Track record of working effectively with all levels of a typical large organization within a matrix structure
- Excellent verbal, written, presentation, facilitation, planning, prioritization, multi-tasking and meeting management skills
- Strong ability to organize, analyze, interpret, and disseminate information.
- Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or within department problems
- Autonomy - Operates with considerable latitude

Preferred
- 4 or more years of experience in Construction or related field
- BS/BA degree in related discipline strongly desired (i.e. Business, Communications, Project Management)
- Lean Six Sigma certification
- Experience in telecommunications industry or other subscription-based business

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.