Customer Service Representative

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Job description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking an experienced Customer Service Representative to join our team in Charleston, SC.

Duties include but are not limited to:

• In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
• Responsible for diagnosing customers' needs and solving them in the same point of contact.
• The Customer Service Representative provides basic information of our homes as well as company processes and procedures to our customers.
• Daily interaction with each markets' operations team to ensure customer requirements are met.
• Resolve critical customer support issues in a timely manner.
• All other duties and responsibilities as assigned.

Minimum requirements include:

• 2+ years of experience in customer service-related position.
• Over the phone sales and/or customer service experience in a call center environment.
• Ability to multi-task in a fast pace work environment
• Performs well under pressure.
• Consistently maintains a positive attitude.
• Passion for serving as the customer advocate.
• Takes initiative and accountability.
• Excellent interpersonal and communication skills.
• Working knowledge of Microsoft Office Suite
• High School Diploma or equivalent
• Bilingual (preferred, not required)

Equal Opportunity Employer

PM21

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