Director of Human Resources

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Job description

A career with Charleston Place, A Belmond Hotel is a step beyond the ordinary. Where America's favorite travel destination comes to life with our legendary service. Giving guests a different glimpse at a destination they thought they knew. Plus, the potential for personal and career growth are endless. Consider this your personal invitation to a career of detailed experiences and enthusiastic discovery.

A perennially Conde Naste Traveler and Travel + Leisure Award Winner, Charleston Place, A Belmond Hotel strives to deliver memorable experiences that are the ultimate expression of southern hospitality.

The Director of Human Resources is responsible for the leadership and management of all functions of the Human Resources department in accordance with hotel & legal standards. This position will direct, implement and maintain a service and management philosophy, which serves as a guide to respective staff.

OPERATIONS

* Develop and implement annual Action Plan to meet the Human Resources Department goals.
* Maintain files on all current laws regarding Human Resources on: Wage and Hour, OSHA, union (where applicable), Workers Comp, Immigrations, Unemployment, COBRA, EEOC, ADA, Alcoholic Beverage Service, etc.
* Maintain files on resource areas, including AHMA, Compensation Carrier, State Employment Agency, Corporate Human Resource Office.
* Develop and maintain current job descriptions for all hotel positions.
* Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures and state/federal laws.
* Ensure accurate maintenance and confidentiality of all employee files and hotel information.
* Ensure authorized approvals and paperwork for Leave of Absence/Vacations, Transfers, Sick Days, Bereavement Time, Friends & Family Room Requests, 401(k), etc.
* Network with local peers, establishing positive public relations. Attend association meetings and functions.

* Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resources management. Identify trends that could impact organizational objectives and/or operational resources. Interpret appropriate laws and policies and advise management, employees, and retirees accordingly.

* Ensure service to all associates, applicants, and guests follows established standards, is consistent, efficient and courteous.

* Maintain safe working conditions and practices. Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.

COMMUNICATIONS AND TRAINING

* Constantly monitor Human Resources staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
* Develop and participate in an orientation program for all new hires.
* Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees files.
* Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees files.
* Ensure exit interviews are being conducted/offered to with all terminated employees; ensure placement of documentation in employees files.
* Enhance company EEO position by making a good faith effort to recruit, select, develop, and retain protected class employees.
* Establish and maintain quality recognition programs within the hotel.
* Monitor the hiring, evaluation, training and discipline of all hourly employees by department managers to ensure consistency in administering direction; follow up with corrections where needed.

FINANCIAL AND LEGAL

* Prepare annual Human Resources budget. Track actuals to forecast, keep expenses within budget.
* Identify and implement methods for efficiency and reduction of payroll costs.
* Administer pay increases according to length of service, performance evaluation and hotel policy standards.
* Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
* Investigate and prepare reports on EEOC charges; coordinate hearings with Labor Relations lawyer.

Requirements

* College degree in related field
* Minimum of 5 years human resources leadership experience in the hospitality field
* SPHR or SHRM-SCP preferred
* Thorough knowledge of employment-related laws and regulations.
* Working knowledge of payroll administration systems, ADP, HRP as well as MS office software
* Proven track record developing, planning, implementing and deploying multiple HR solutions
* Proven experience working closely with senior leaders and ability to influence effectively
* Ability to write reports, business correspondence and procedure manuals
* Excellent communication skills, both written and verbal
* Strong leadership abilities with clear communication both inter- and intra-departmentally
* Ability to generate staff enthusiasm and create a positive atmosphere
* Passionate about hospitality and exudes a warm and sincere approach to guest and staff

Benefits

Charleston Place, a Belmond Hotel provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, life and AD&D insurance. You are eligible for the majority of these plans after 90 days of full-time employment. The effective date will be the first of the month following your 90th day worked. We also offer 401(k) retirement savings plan, paid vacation and holidays, as well as tuition assistance.