Resident Services Assistant

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Job description

Resident Services Assistant!

Our The Resident Services Assistant at Bishop Gadsden, located on James Island, will enthusiastically provide services and assistance to the residents of Bishop Gadsden. This service-oriented position provides resourceful administrative support to the entire Community Life Services Department!

Be BG! Benefits for Bishop Gadsden Team Members

Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located on 134 acres of lush marshlands and majestic oaks on James Island, just 10 minutes from downtown Charleston!

We offer team members a flexible, life-friendly and fun work environment, top pay, great benefits, and a community-minded atmosphere! The successful candidate will enjoy access to a wide range of full-time benefits such as:

• Multiple Medical Insurance/ Prescription Plan Options
• Company Provided Health Reimbursement Account up to $1500 (with applicable enrollment)
• Flexible Spending and Dependent Day Care Accounts
• Dental/Vision Insurance
• Short-term Disability (80% Employer Paid)
• Long-term Disability
• Company Paid Basic Life Insurance and AD&D Policy
• Voluntary Life Insurance (Employee, Spouse, Child)
• Supplemental Accident/Cancer Insurance Options
• 401(k) Matching Retirement Plan
• Generous Paid Time Off (PTO) and ability to cash in unused PTO
• Free 24/7 TELADOC for team member and household
• PayActiv (Receive 50% of your pay up to $500 prior to pay day)
• Wellness Programs and Facilities with discounts on personal training and massage therapy
• Access to and discounted BG Spa Services
• Employee Assistance Program (EAP)
• Scholarship Opportunities for Education and Student Debt Payoff
• Company paid CPR/AED classes
• Monthly Employee Appreciation Celebrations/Giveaways
• Monthly Safety Cash Giveaways
• Community Café / Employee onsite dining options
• Free Onsite and close proximity parking
• Holiday Pay (9 holidays) paid at time and ½ for hourly team members
• Free holiday meal for team members working on a given holiday
• End-of-the-Year Bonus
• Ability to apply to purchase donated vehicles
• Generous Spirit Program where team members earn PTO for working on approved charitable activities
• Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/special offers)

Responsibilities

• Consult with new residents about cable, streaming, television placement/mounting, internet and phone services, and BG-Life.
• Communicate with Project Coordinator and EVS Coordinator placement of television and assist with scheduling of television mounting for resident move in.
• Schedule orientation to activate streaming device or cable set up with Comcast.
• Communicate with team members and residents New Resident move in information
• Assemble, edit and deliver resident handbook, new resident orientation packet and directory.
• Coordinate and deliver welcome basket, deli tray, all printed materials, and install streaming or cable devices to Apt or Cottage.
• Conduct virtual orientation of BG-Life, new resident orientation packet, and cable or streaming devices.
• Advise resident about complimentary 1 hour of IT Support to assist with computer hook up/printer/ surround sound/ or any other IT needs.
• Provide support to family members during transitions.
• Maintain Guest Room reservations for the Campbell Suite and Mettler Suite.
• Act as liaison between residents and CTC, AT&T, and Comcast.
• Maintain billable resident Services through invoicing.
• Provide and maintain monthly spreadsheet of billable services.
• Schedule and manage appointments for resident education
• Monitor, edit, and create resident database to ensure accuracy maintaining resident changes, phone numbers, emails, biographies, apartment numbers and initial set up of new residents.
• Assist with project production for various departmental and organizational needs as necessary to include: Marketing materials, brochures, and organizational handouts.
• Assist in the update resident contact information, insurance information, and uploading of assessments/legal documents.
• Maintain operation of Resident Business Center.
• Plan and implement innovative and high-quality educational programs for our Residents aligned with senior education development.

Qualifications

• Ability to read, write, speak and understand English.
• Ability to communicate clearly and effectively both verbally and written in English.
• Ability to read and comprehend numbers and written material.
• Ability to stoop, bend, kneel, crouch, crawl, climb and balance.
• Ability to lift and/or carry weights of up to 50 pounds.
• Interpersonal, organizational and communication skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees.
• Ability to direct daily activities with little or no supervision
• Valid SC Driver's License.

Required Education and Experience

• College degree or equivalent combination of education and experience. Bachelor's degree from an accredited college/university preferred
• Two years of experience in education, Training/Development, or an advising role
• Proficient with computer programs to include Microsoft Office

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