HR Shared Services Representative

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Job description

Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operated 17,266 stores in 46 states as of February 26, 2021. Learn more about Dollar General at (url removed).

Job Details:
General Summary:

Under general supervision, responsible for answering calls and handling a variety of transactions related to HR policies, practices and procedures across multiple skill and knowledge areas such as benefits, leave administration, employment center practices and general HR policy interpretation. Provides initial support services to all company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request or concern, quickly interpreting the situation, determining the appropriate resolution, transaction and/or escalation, and communicating the resolution and/or escalation to the customer. Prepares appropriate documentation and processes necessary paperwork.

Responsibilities

Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.

Responds to incoming correspondence from employees or managers for all HR related inquiries.

References company policies and procedures to ensure accuracy of response and to offer all available information.

Determines and addresses any unstated needs.

Recognizes when escalation of a situation is necessary.

Records the details of each call.

Maintains confidentiality of all HR related information.

Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.

Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.

Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer's request.

Utilizes the HRSS knowledgebase and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.

Processes system exceptions (ePAS, RMS, Performance, TALX Hiring, Lawson).

Calculates retro pay. Corrects employee data history. Keeps documented procedures updated.

Qualifications:
Knowledge, Skills & Abilities:

Solid Microsoft Office software skills

Strong verbal and written communication skills

High degree of integrity and ability maintain strict confidentiality

High organization skills

Ability to multi-task and work under pressure and to maintain a professional attitude with employees and vendors; ability to adapt to change

Good understanding of HR value chain

Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management and applicant management)

Knowledge of leave, benefits, and general employment practices preferred

Ability to work with a high degree of accuracy

Work Experience &/or Education:

High school diploma or equivalent.

Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.

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